Refund Policy

Last updated: September 2, 2026

1. Overview

This Refund Policy explains when SVGForge may refund paid subscriptions. Billing is processed by our merchant of record (Paddle). Where Paddle’s Buyer Terms or applicable law require a different outcome, those rules prevail.

2. 14-day no-reason refund

For every new paid subscription purchase (monthly or annual), you may request a full refund within 14 days of the purchase date, for any reason and without needing to explain why.

  • The 14-day window starts on the date your payment is successfully completed (as shown on your Paddle receipt).
  • One no-reason refund applies per qualifying purchase. After we process the refund, Pro access for that subscription ends.
  • This guarantee does not apply to renewal charges after the initial purchase period has already started, unless required by local law or Paddle’s consumer protections. Cancel renewal before the next billing date to avoid future charges.
  • If your local law or Paddle’s Buyer Terms grant a longer cooling-off period, that longer period prevails.

3. Subscriptions

  • Pro (and other paid) plans are billed in advance for each billing period shown at checkout (monthly or annual).
  • You can cancel renewal at any time from the app billing portal or Pricing / Dashboard flows. Cancellation stops future charges; access continues until the end of the current paid period.
  • Partial-period unused time after cancellation is generally not refunded, except under the 14-day no-reason refund above or as otherwise described in this policy.

4. When we refund

We may issue a full or partial refund in these cases:

  • 14-day no-reason refund: full refund of a new paid purchase within 14 days of payment, as described in section 2.
  • Cooling-off / consumer rights: where your local law or Paddle’s consumer protections grant a right to withdraw within a stated period after purchase (which may be longer than 14 days).
  • Duplicate or erroneous charges: accidental double payment or a charge you did not authorize, after we verify the transaction.
  • Service failure: a sustained outage or defect that prevents core paid features from working for a material part of the billing period, when we cannot reasonably remediate.
  • Goodwill: at our discretion for first-time purchases made in clear error (for example wrong plan), if you contact us promptly and have not extensively used Pro-only features.

5. When we typically do not refund

  • Change of mind after the 14-day no-reason window has ended, including after you have used Pro exports, custom uploads, or other paid features for a meaningful period.
  • Failure to cancel before the next renewal date (renewals are charged unless canceled in time).
  • Issues caused by third-party tools, local network problems, or misuse of API tokens.
  • Free plan usage or promotional credits that were never charged.

6. How to request a refund

  1. Email [email protected] from the account email used at purchase, or open a request via Paddle’s order management / receipt links.
  2. Include your account email, approximate purchase date, order or receipt ID, and a short reason (for a 14-day no-reason refund you may simply state that you are requesting a refund within 14 days).
  3. We aim to respond within 5 business days. Approved refunds are returned through the original payment method via Paddle; bank timing varies by provider.

7. Chargebacks

Please contact us before filing a dispute with your bank or card issuer. Unresolved chargebacks may lead to account suspension while we investigate fraud risk.

8. Related documents

See also our Terms of Service and Privacy Policy.